Undercover Boss GSI Commerce Episode “Villain” Danielle Campbell Tells Her Side
Danielle Campbell, the call center employee that was deemed rude by GSI Commerce Undercover BossMichael Rubin this past Sunday night, shared her side of the story on Associated Content:
What is it that you feel was left out on the Undercover Boss GSI Commerce episode concerning your side of the story?
One, Mr. Rubin spent all of 10 minutes with me and never asked me about my personal life at all, or my background. Two, the call was almost 10 minutes long, and the woman had done some yelling and crying, as well. Three, Mr. Rubin had no control of the call and kept saying “umm,” which was unprofessional and did not sound confident. Four, at GSI, there is a chat software, and the managers were listening to the call, they could have IMd me and advised that there was something I could do for her. I only had a couple weeks of training on the job. In addition, in the reveal part of the show, he had mentioned to me that my managers had said how great I was, but it was cut out for television.
Were you ever told why you spent so little time with Michael Rubin at the call center? Were they looking to cast someone as “a villain” and your call with the woman was timed just right?
I believe my time with Mr. Rubin was cut short because he was not happy with how I handled the call. The call was not a set-up, it just happened, and there was no scripting.
What happened to you after you had your meeting with the CEO of GSI Commerce regarding the re-training you were supposed to get?
He had told me he was going to implement a retraining program, and in January I demoted myself. By the beginning of the 2nd week of March I was no longer with the company due to some “unwritten” policy (not in the company handbook that I could find) and procedure mess, not related to the show, so I never experienced the so-called retraining in the three months following the show.
You appeared happy at the employee rally with Michael Rubin. Is that because the GSI Commerce CEO told you that you’d did a good job off camera and even on camera, which you say was cut out?
As far as why I looked happy, because I was, due to not being canned. Mr. Rubin had said that the reason I was not canned was because my managers said what a good job I had done.
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=5ae5069b-4932-46dd-bee8-4087f93ffc94)
UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO)
Watch a sneak peek of the new episode of UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO) which airs Sunday March 21 (9:00-10:00 PM, ET/PT) on the CBS Television Network.
Episode Synopsis: UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO) – Michael Rubin, CEO of the billion dollar e-commerce giant GSI, which provides customer service and product shipments for online orders to numerous top U.S. retailers, goes undercover in his own company where he discovers that rushing through a task can result in injury to others, and that his packing and shipping skills are not up to company standards, on UNDERCOVER BOSS, Sunday, March 21 (9:00-10:00 PM, ET/PT) on the CBS Television Network.
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=224aab80-b768-41af-a7fd-4dbd905cc6f9)
6 Lessons from Undercover Boss – Week 6
The following are the lessons learned by Dave Sabol from the GSI episode, as posted on his blog:
- Ideas for efficiency come from the floor, not the HQ, if you want to know how to make things work better, ask the employees – especially those that are new(er) not “so-called” experts.
- Attitude, and aptitude, needs to be the key qualities you look for in employees. A good attitude can be contagious, but so can a bad one. Hire wisely.
- Don’t get so focused on growth that you lose track of cultivating what allowed you to grow in the first place.
- Hold employee’s to a high standard, be understanding, but also realize when they are simply compromising company values. It takes just one bad employee to make a great company look not as good.
- Life is so much bigger than business. Don’t think that development has to be professional only, improving yourself at a personal level is just as beneficial. Always be looking at those around you to see what you can learn from them that can help you be a better person?
- Rewards and recognition don’t always have to be direct, you can support an employee by supporting something they feel is important. Get creative and acknowledge them individually. Sure it may be more work but it will also gain you a lot more loyalty. People notice when you care about things that are important to them.
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=c6348f7f-e791-4238-af19-8e31d2e3fff0)
Montco CEO of e-commerce company to be on “Undercover Boss”
The top executive of a Montgomery County e-commerce giant is the latest CEO to go behind the scenes in the new hit CBS series“Undercover Boss” at 9 p.m. Sunday.
“I have missed the opportunity to be close to the day-to-day activities that are at the center of what we do and what enables us to deliver value to our clients and consumers,” Rubin says. ‘“Undercover Boss’ allowed me to better connect with the thousands of associates that make our company so successful. It was truly an amazing experience that I took to heart.”
Rubin started GSI in 1999 and at 37, he is one of the countries youngest CEOs . At age 12, he launched his first business in the basement of his family’s home.
GSI employs more than 4,500 people, rising to over 10,000 employees during the holidays and had revenues of more than $1 billion in 2009.
Read the full story on TV Watchers
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=198f7976-6014-4d9c-a6bf-4e92faacf77b)
CEO of Pepperjam Parent Company on Undercover Boss
Michael Rubin, the Founder, Chairman, and CEO of affiliate network Pepperjam’s parent company, GSI Commerce, will star in this Sunday’s episode of the CBS reality series “Undercover Boss.”
The episode will be broadcast on CBS at 9:00 PM EST on Sunday, March 21, 2010.
Source: Pepperjam Network
![Reblog this post [with Zemanta]](http://img.zemanta.com/reblog_e.png?x-id=628b5a0f-bbf5-48be-833d-ba29d19f498b)
