Undercover Boss GSI Commerce Episode “Villain” Danielle Campbell Tells Her Side

March 31, 2010 by admin · View Comments
Filed under: GSI Commerce

Danielle Campbell, the call center employee that was deemed rude by GSI Commerce Undercover BossMichael Rubin this past Sunday night, shared her side of the story on Associated Content:

What is it that you feel was left out on the Undercover Boss GSI Commerce episode concerning your side of the story?

One, Mr. Rubin spent all of 10 minutes with me and never asked me about my personal life at all, or my background. Two, the call was almost 10 minutes long, and the woman had done some yelling and crying, as well. Three, Mr. Rubin had no control of the call and kept saying “umm,” which was unprofessional and did not sound confident. Four, at GSI, there is a chat software, and the managers were listening to the call, they could have IMd me and advised that there was something I could do for her. I only had a couple weeks of training on the job. In addition, in the reveal part of the show, he had mentioned to me that my managers had said how great I was, but it was cut out for television.

Were you ever told why you spent so little time with Michael Rubin at the call center? Were they looking to cast someone as “a villain” and your call with the woman was timed just right?

I believe my time with Mr. Rubin was cut short because he was not happy with how I handled the call. The call was not a set-up, it just happened, and there was no scripting.

What happened to you after you had your meeting with the CEO of GSI Commerce regarding the re-training you were supposed to get?

He had told me he was going to implement a retraining program, and in January I demoted myself. By the beginning of the 2nd week of March I was no longer with the company due to some “unwritten” policy (not in the company handbook that I could find) and procedure mess, not related to the show, so I never experienced the so-called retraining in the three months following the show.

You appeared happy at the employee rally with Michael Rubin. Is that because the GSI Commerce CEO told you that you’d did a good job off camera and even on camera, which you say was cut out?

As far as why I looked happy, because I was, due to not being canned. Mr. Rubin had said that the reason I was not canned was because my managers said what a good job I had done.