Undercover Boss GSI Commerce Episode “Villain” Danielle Campbell Tells Her Side
Danielle Campbell, the call center employee that was deemed rude by GSI Commerce Undercover BossMichael Rubin this past Sunday night, shared her side of the story on Associated Content:
What is it that you feel was left out on the Undercover Boss GSI Commerce episode concerning your side of the story?
One, Mr. Rubin spent all of 10 minutes with me and never asked me about my personal life at all, or my background. Two, the call was almost 10 minutes long, and the woman had done some yelling and crying, as well. Three, Mr. Rubin had no control of the call and kept saying “umm,” which was unprofessional and did not sound confident. Four, at GSI, there is a chat software, and the managers were listening to the call, they could have IMd me and advised that there was something I could do for her. I only had a couple weeks of training on the job. In addition, in the reveal part of the show, he had mentioned to me that my managers had said how great I was, but it was cut out for television.
Were you ever told why you spent so little time with Michael Rubin at the call center? Were they looking to cast someone as “a villain” and your call with the woman was timed just right?
I believe my time with Mr. Rubin was cut short because he was not happy with how I handled the call. The call was not a set-up, it just happened, and there was no scripting.
What happened to you after you had your meeting with the CEO of GSI Commerce regarding the re-training you were supposed to get?
He had told me he was going to implement a retraining program, and in January I demoted myself. By the beginning of the 2nd week of March I was no longer with the company due to some “unwritten” policy (not in the company handbook that I could find) and procedure mess, not related to the show, so I never experienced the so-called retraining in the three months following the show.
You appeared happy at the employee rally with Michael Rubin. Is that because the GSI Commerce CEO told you that you’d did a good job off camera and even on camera, which you say was cut out?
As far as why I looked happy, because I was, due to not being canned. Mr. Rubin had said that the reason I was not canned was because my managers said what a good job I had done.
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UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO)
Watch a sneak peek of the new episode of UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO) which airs Sunday March 21 (9:00-10:00 PM, ET/PT) on the CBS Television Network.
Episode Synopsis: UNDERCOVER BOSS “GSI Commerce” Episode 6 (Michael G. Rubin – CEO) – Michael Rubin, CEO of the billion dollar e-commerce giant GSI, which provides customer service and product shipments for online orders to numerous top U.S. retailers, goes undercover in his own company where he discovers that rushing through a task can result in injury to others, and that his packing and shipping skills are not up to company standards, on UNDERCOVER BOSS, Sunday, March 21 (9:00-10:00 PM, ET/PT) on the CBS Television Network.
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Montco CEO of e-commerce company to be on “Undercover Boss”
The top executive of a Montgomery County e-commerce giant is the latest CEO to go behind the scenes in the new hit CBS series“Undercover Boss” at 9 p.m. Sunday.
“I have missed the opportunity to be close to the day-to-day activities that are at the center of what we do and what enables us to deliver value to our clients and consumers,” Rubin says. ‘“Undercover Boss’ allowed me to better connect with the thousands of associates that make our company so successful. It was truly an amazing experience that I took to heart.”
Rubin started GSI in 1999 and at 37, he is one of the countries youngest CEOs . At age 12, he launched his first business in the basement of his family’s home.
GSI employs more than 4,500 people, rising to over 10,000 employees during the holidays and had revenues of more than $1 billion in 2009.
Read the full story on TV Watchers
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CEO of Pepperjam Parent Company on Undercover Boss
Michael Rubin, the Founder, Chairman, and CEO of affiliate network Pepperjam’s parent company, GSI Commerce, will star in this Sunday’s episode of the CBS reality series “Undercover Boss.”
The episode will be broadcast on CBS at 9:00 PM EST on Sunday, March 21, 2010.
Source: Pepperjam Network
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Four new CEO’s become an ‘Undercover Boss’ on CBS
CBS announced today the four remaining companies who are participating in the first season of UNDERCOVER BOSS. The series airs Sundays (9:00-10:00 PM, ET/PT) on the CBS Television Network.
The remaining Season One companies are:
- Roto-Rooter (Rick L. Arquilla, President and COO): The largest plumbing provider in North America
- 1-800-Flowers (Chris McCann, President): One of the world’s largest florists
- GSI Commerce (Michael G. Rubin, Chairman, President and CEO): The e-commerce giant behind numerous top U.S. retailers
- Herschend Family Entertainment (Joel Manby, President and CEO): A leader in the world of family theme parks and attractions
The air schedule for upcoming episodes of UNDERCOVER BOSS follows:
- Sunday, March 14: Churchill Downs (Bill Carstanjen, COO)
- Sunday, March 21: GSI Commerce (Michael G. Rubin, Chairman, President and CEO)
- Sunday, March 28: Herschend Family Entertainment (Joel Manby, President and CEO)
*Airdates for the two additional episodes will be announced at a later date.
Each week, UNDERCOVER BOSS follows a different executive as they leave the comfort of their corner office for an undercover mission to examine the inner workings of their companies. While working alongside their employees, they see the effects their decisions have on others, where the problems lie within their organizations and get an up-close look at both the good and the bad while discovering the unsung heroes who make their companies run.
The companies whose chief executives have already made the undercover journey during the first season are Waste Management (Larry O’Donnell, President and C.O.O.), Hooters (Coby G. Brooks, President and C.E.O.), 7-Eleven (Joseph M. DePinto, President and C.E.O.) and White Castle (Dave Rife, Owner/Executive Board Member). This week’s episode of UNDERCOVER BOSS (Sunday, March 14) follows the COO of the world famous horse racing company Churchill Downs, Bill Carstanjen, as he travels to the backstretch of his company where he will walk, wash and feed the massive thoroughbreds and discover what life is like for the cleaning crew after hours.
UNDERCOVER BOSS is the number one new series of the 2009-2010 season, averaging 18.74 million viewers, 8.0/17 in adults 25-54 and 7.1/17 in adults 18-49.
Stephen Lambert and Eli Holzman are executive producers for Studio Lambert, Ltd.
(source: CBS)
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