6 Lessons from Undercover Boss – Week 6
The following are the lessons learned by Dave Sabol from the GSI episode, as posted on his blog:
- Ideas for efficiency come from the floor, not the HQ, if you want to know how to make things work better, ask the employees – especially those that are new(er) not “so-called” experts.
- Attitude, and aptitude, needs to be the key qualities you look for in employees. A good attitude can be contagious, but so can a bad one. Hire wisely.
- Don’t get so focused on growth that you lose track of cultivating what allowed you to grow in the first place.
- Hold employee’s to a high standard, be understanding, but also realize when they are simply compromising company values. It takes just one bad employee to make a great company look not as good.
- Life is so much bigger than business. Don’t think that development has to be professional only, improving yourself at a personal level is just as beneficial. Always be looking at those around you to see what you can learn from them that can help you be a better person?
- Rewards and recognition don’t always have to be direct, you can support an employee by supporting something they feel is important. Get creative and acknowledge them individually. Sure it may be more work but it will also gain you a lot more loyalty. People notice when you care about things that are important to them.
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